Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Faxes sent from a HP Digital Sender are not processed



ID: ZTN1754

This Zetafax technical note applies to:

  • Zetafax 2009
  • HP Digital Sending Software 4.12 and above


Faxes sent from a HP Digital Sender to Zetafax using the HPSCAN function are not processed.  The .HPF file stays in the HPSCAN folder (path specified in Zetafax Configuration).


HP changed the DSS software from version 4.12 to use longer filenames.  This is not supported in Zetafax.


Configure DSS to use shorter filenames.

The solution is to edit the " hpbs2e.ini" file, normally found under c:\Program Files\Hewlett-Packard\HP MFP Digital Sending Software\

Navigate to the [LAN Fax] Section and modify the following statement to set a value of ‘0’ as shown below.

[LAN Fax]
LanFax Can Use Long Files Names 0isNO 1isYES=0

After changing the setting to " 0" subsequent faxes submitted by the MFP will be sent as expected.


This has been identified by Equisys as a problem with the software versions given above.

Last updated: 9th Sept 2009 (JW/MW)



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