Equisys Technical Notes

Technical guidance, explanations and fixes for our products

PRB: Exporting a list of email users from Exchange causes the process to hang



ID: ZTN1860

This Zetafax technical note applies to:

  • Zetafax versions 2011 and 2012


When exporting a list of users from Exchange, the process hangs when searching the global address list and never completes.

The process MAPIEXP.exe needs to be terminated from Task Manager.


The export utility is caught in a loop and the output file MAILUSER.DAT found in zfax\SYSTEM\Z-DB will continue to build up until the process is terminated.


This problem can be resolved by installing an update which is available  here.

This update is available using the password provided in your monthly Software Assurance newsletter. For more details on gaining access to this password email:  support@equisys.com


This has been identified by Equisys as a problem with the software versions given above.

Last updated: 14th August  2012 (JW/MW)

Keywords: email gateway exchange smtp export hangs


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