Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Error 13003 when checking for updates

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ZTN1708

ID: ZTN1708

This Zetafax technical note applies to:

  • Zetafax 2008

Symptom

When checking for updates on the Zetafax Server you receive error 13003 that the Update Service does not recognize this product.

Cause

Update Service files are not updated correctly after upgrading from older versions of Zetafax e.g. Zetafax 2006.

Resolution

Option1:

If you have not yet upgraded, first upgrade to Zetafax 2007 and then upgrade to Zetafax 2008.  Contact your local reseller or Equisys to obtain a Zetafax 2007 upgrade licence if you want to follow this option.

Option 2:

If you have already upgraded and you can restore the old system (recent backup), then go via Zetafax 2007 as above.

Option 3:

Reinstall Zetafax 2008 by following the advice in ZTN1388 to preserve your data files.

http://www.equisys.com/technotes/ztn1388.htm

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 03 October 2008 (GC/MW)

Keywords: Zetafax Update service

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