Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Dynamics CRM connector stops working when NAV page is modified for Zetadocs

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ZTN4372

ID: ZTN4372

This Zetadocs technical note applies to:

  • Zetadocs for NAV
  • Zetadocs Express

Symptom

When modifying a NAV page to include the Zetadocs addin, Dynamics CRM connector stops working properly when connecting to NAV through the Web Service published using the modified page.

Cause

This is caused by Zetadocs introducing a delay when calling Web Services of the pages that were modified to include the Zetadocs addin.

Resolution

To solve this issue, open the modified page for design in the NAV Development Environment and look for the function OnAfterGetCurrRecord in the code of the page. Just before the first line of Zetadocs code include the following line:

IF GUIALLOWED THEN

Like so:

Status

The behaviour of the software versions given above is as designed.

Last updated: 24th October 2014 (WK/BM) 

Keywords: CRM connector NAV page

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