Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Documents appear in the wrong queue after being converted by Zetadocs Server

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ZTN4200

ID: ZTN4200

This Zetadocs technical note applies to:

  • Version 4.x and 5 of Zetadocs for NAV

Symptom

  • Having configured several Zetadocs Document Queues and after dropping a file into one of them, the converted document appears in an unexpected queue when viewing from NAV.
  • Your ABBYY page count exhausts very quickly.  This can be viewed from Start | Programs | Zetadocs Server | ABBYY License Manager.

Cause

The shared folder name for two or more queue folders begin with a similar word.  Due to this the Zetadocs Document Converter service can’t determine the correct folder to output to.

Resolution

Change the share folder name so that the beginning does not match another queue.

e.g.

\\server01\Document Queue Sales
\\server01\Document Queue Purchase

Change to:

\\server01\Sales Document Queue
\\server01\Purchase Document Queue

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 16th August 2012 (JW/MW)

Keywords: capture loop count

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