Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Cannot send fax. "Parameters too long" in server log

Print

ZTN1521

ID: ZTN1521

This Zetafax technical note applies to:

  • Zetafax 8 onwards

Symptom

A user cannot send faxes and the Zetafax server shows errors:

EPSTIFF           - (E) - Parameters too long
QUEUEMAN     - (E) - Error converting message (0xF212)

Cause

Zetafax accepts Zetafax usernames that have a maximum of 8 characters, with no dots, spaces or special characters.

Therefore Zetafax usernames with dots or spaces will cause the errors above. When Zetafax users are added manually (Zetafax Configuration Program - Zetafax users - Add new Zetafax user), you will be prompted if the username is invalid with the following message:

Zetafax setup error!

Username invalid - use only A-Z, 0-9, '_' or '-'

However when Zetafax users are created by enabling NT users from Active Directory, usernames are not checked for validity.

Note: Usernames are automatically truncated if they contain too many characters.

Resolution

Zetafax usernames must only contain A-Z, 0-9, '_' or '-'.

You should recreate the Zetafax username with only these characters i.e. no dots, spaces or special characters.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 23rd May 2006 (AC/EB)


Keywords: < Parameters> < error converting message>

EquisysLogo

Recent news

It’s that time of year again. Directions EMEA is right around the corner. This year, it takes place at the Austria Center in Vienna, between 9-11 October. Traditionally, Directions NA would take ...

We are delighted to announce that the Zetadocs Delivery and Zetadocs Capture Extension for Business Central is now available on AppSource, the app store for Business Central. This is an ...