Equisys Technical Notes

Technical guidance, explanations and fixes for our products

PRB: Automatic registration fails when the organisation name contains  accented characters

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ZTN3546

ID: ZTN3546

This Zetadocs technical note applies to:

  • Zetadocs PDF Version 3.0

Symptom

The registration form is submitted successfully and you receive an automatic registration code from Equisys, however your Zetadocs system doesn't accept this automatic registration code - invalid registration code.

Cause

The mechanism used to generate the Zetadocs registration codes doesn't accept organisation name containing extended (accented) characters.

Resolution

From Zetadocs PDF Configuration, you'll find your Zetadocs PDF Registration details.  Please send a screen-shot of this page to support@equisys.com to obtain a manual registration code.  

Last updated: 22 January 2007 (CB/DH)

Keywords: Licence license licensing registration accented characters accents

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