Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: API file error when trying to view the Web Client

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ZTN1469

ID: ZTN1469

This Zetafax technical note applies to:

  • Zetafax 9.1 Web Client

Symptom

After you install the Zetafax Web Client you browse to http://localhost/zetafax to use it. Instead of the expected rich interface you get an error page stating 'API file error'. You then bring up the http://localhost/zetafax/test.aspx page to test the application and 'Trying to Logon to API as Current user:' shows 'API file error' (as below):

Cause

The location of the root folder of the Zetafax installation is incorrectly set in the web.config file.

Resolution

On the server running the Zetafax web client, using Notepad, open the web.config file from "\\Program Files\Zetafax Web Components\web" and browse to the Zetafax configuration section (as below):

Edit the value of the "Zetafax.Web.Zetafax" entry (as highlighted above) from "C:\zfax" to the correct location of your Zetafax root folder, then save and close the file.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 27 May 2005 (MS/EB/SV)

Keywords: API file error Web Client

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