Equisys technical notes

Technical guidance, explanations and fixes for our products

INFO: Zetafax error codes

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ZTN1030

ID: ZTN1030

This Zetafax technical note applies to:

  • Zetafax 5 and later.

Summary

Zetafax error codes are generally interpreted and explained by the Zetafax Client program.  However, they are also stored in the fax billing log (FAX.LOG) and returned by the Zetafax API functions and e-mail gateway when listing transmission history for a given message.

The error codes are normally displayed as hexadecimal numbers (eg: F100). However, in some cases you may see an error code as a five-digit decimal number (eg: 61696). In this case you will need to convert the decimal number back to a hexadecimal number to check it in the list. The e-mail gateway returns only decimal versions of the API-specific error codes (see “API errors” below). These particular codes are listed in hexadecimal and decimal format for ease of use.

The list below gives the error codes, and a summary of their meaning.  This list is distributed with the Zetafax API 6 and later in files ZFERR.H and ZFERR.BAS.

Note that the list is generally extended with new software releases, though existing codes remain unchanged.

More information

General errors

F001

Invalid parameter (general)

F002

No file handles available

F003

Pathname invalid

F004

Filename invalid

F005

Run out of possible file names

F006

Can’t open file (general)

F007

Can’t open control file

F008

Invalid control data

F009

Can’t open message file

F00a

Task was aborted by request

F00b

System shut down

F00c

General file error

F00d

Wrong format file, etc

F00e

Illegal request

F00f

Feature not supported yet

F010

Invalid message

F011

Invalid device

F012

No working devices of correct type

F013

Unable to send

F014

No space on disk

F015

Can't convert file format

F016

Error in receiving

F017

Init variable not in environment

F018

Unable to open ZETAFAX.INI

F019

Bad format ZETAFAX.INI file

F01a

Path does not exist

F01b

Error deleting file(s)

F01c

Not Tiff file

F01d

Only support normal byte order (" II" ) Tiff

F01e

Only support MH tiff

F01f

Only support 1 strip per page tiff

F020

Only support inches for resolution unit

F021

Only support certain extended (pointer) tags

F022

Only support lsb first

F023

Remote process not active

F024

Error with licence

F025

Missing UserArea: etc in ZETAFAX.INI

F026

Can't open SETUP.INI

F027

Can't determine format

F028

Only support 100, 200 and 400 dpi

F029

User not found in USERLIST.INI file

F02a

Can't open USERLIST

F02b

Bad USERLIST Dial: line

F02c

Bad USERLIST  NetworkEdit:

F02d

Bad USERLIST  SendTime:

F02e

Bad USERLIST  Urgent:

F02f

Bad USERLIST  Admin:

F030

No permission to send to this phone number

F031

Licence expiry date passed

F032

Bad USERLIST RushToTop:

F033

Can't requeue message

F034

Can't open ROUTING file

F035

Invalid ROUTING file

F036

No SUBADDR/SENDERID para 

F037

No ACCUSOFT.DLL 

F038

No ACCUSOFT.DLL 

F039

Bad USERLIST PrivateEdit: line

F03a

Bad USERLIST SubmitAny: line

F03b

Memory allocation failed

F03c

O/S error

F03d

Bad USERLIST GroupAdmin: line

F03e

Queueman internal use

F03f

Couldn't load mail DLL

F040

Couldn't logon to mail

F041

Couldn't logoff from mail

F042

User pressed CANCEL etc

F043

General error sending mail

F044

General error resolving name

F045

Two or more matches for recipient specified

F046

Attachment file error

F047

Recipient not found

F048

Recipient not found

F049

V5 mail upgrade is for too few users

F04a

Couldn't write to mail directory

F04b

Disk full

F04c

Insufficient memory

F04e

Invalid mail message identifier

F04f

Invalid mail session handle

F050

Too many attachments to mail message

F051

Too many recipients for mail message

F052

No message found

F053

Failed to read mail message

F054

Invalid parameters for mail function

F055

Failed to delete mail message

F056

'Abort after preview' option set on mail message

F057

Win95 can't use foreign DLL if system locale is wrong

F058

WinNT message box system font can't support foreign chars

F059

Requested folder not available or invalid

F060

Can't change 'mail type'

F061

Can't specify password for this system

F062

F063

F064

F065

Can't find required DLL (mail)

Upgrade not allowed

Error reading to or writing from registry

Not licensed to send faxes

Dialling properties errors

F070

General dialling properties error

F071

No dialling properties data retrieved

F072

Editing rules make this number too long

F073

Invalid dialling properties settings

F074

Dialling properties switched off

TAPI errors

F080

General TAPI error

F081

TAPI not initialised

F082

Error initialising TAPI

F083

Error with TAPI location data

Device specific errors

F100

Can't talk to device - permanent

F101

Can't talk to dev -in use

F102

Should recover soon

F103

No answer when sending

F104

Destination ID doesn't match

F105

Comms error sending

F106

Comms error receiving

F107

Serious error in communicating with the device

F108

Device handler timeout

F109

Server not running

F10a

Phone number engaged

F10b

Phone call not answered

F10c

F10d

No dial tone on line

Remote station is not a fax machine

Convert program errors

F200

Top word of all errors (convert programs only return low word)

F201

Can’t open TOOLS.INI file

F202

ServerArea: variable missing

F203

CTL file not found

F204

Unrecognised destination format

F205

Coversheet foreground file missing

F206

Message file not found

F207

Letterhead file missing

F208

Can't create message files

F209

CVT file invalid

F20a

File too large

F20b

File error with intermediate files

F20c

File write error

F20d

File read error

F20e

Letterhead or Coversheet background file invalid

F20f

CVT file not found

F210

Unable to initialise fonts

F211

File error with FAX header line files

F212

Run with invalid arguments

F213

NULL length message

F214

Tiff message file invalid

F215

AllUserArea not found

F216

Init not in environment

F217

General error

F218

General file error

F219

General init error

F21a

Graphics append file not found

F21b

Graphics include file not found

F21c

Graphics append file invalid

F21d

Graphics include file invalid

F21e

Control file invalid

F21f

Aborted by user

F220

Invalid control char

F221

Invalid escape sequence

F222

Invalid %%[] command

F223

Landscape buffer allocation failed

Address book errors

F300-F321

LCR and Router errors

F400

Message already listed

F401

Message already tried and failed

F402

No message ID

F403

Too many files to process

F404

Multiple hopping not allowed

F405

Message type unrecognised

F406

Insufficient memory

F407

Expected attachment file missing

F408

Invalid data in message

F409

Remote server too busy to send in time

F40a

Link or run numbers don't match

F40b

Remote server not allowed to receive fax submissions

F40c

Failed to send message

F40d

Local link failed

F40e

Remote server not online

F40f

Receiver's run number is wrong

F410

No links to remote servers available

F411

This message can only be sent directly (locally)

F412

Message priority too high

F413

Message timed out

F414

Message rejected by remote server

F415

Send attempt failed - link now inactive

F416

Send attempt failed - link no longer exists

F417

Not allowed to send this message via local server

F418

Encryption error

F419

Link not 'Send enabled'

API errors

F700

63232

Invalid parameters

F701

63233

Not initialised

F702

63234

No Zetafax initialisation file

F703

63235

Invalid Zetafax initialisation file

F704

63236

Unknown user

F705

63237

Cannot log on

F706

63238

Path not found

F707

63239

Too many files

F708

63240

Error creating file

F709

63241

Error opening file

F70A

63242

File error

F70B

63243

File not found

F70C

63244

Server not running

F70D

63245

Invalid data format

F70E

63246

Unknown message

F70F

63247

Message not completed

F710

63248

Message already exists

F711

63249

Error opening information file

F712

63250

Information file error

F713

63251

Information file invalid

F714

63252

Cannot submit request

F715

63253

Buffer too small

F716

63254

Submit file invalid

F717

63255

Cannot read message defaults

F718

63256

Error opening control file

F719

63257

Control file error

F71A

63258

Control file invalid

F71B

63259

Server running

F71C

63260

Cannot run system manager

F71D

63261

Error starting server

F71E

63262

Server initialisation file error

F71F

63263

Function aborted

F720

63264

Timeout expired

F721

63265

Port invalid

F722

63266

Port busy

F723

63267

Port offline

F724

63268

Memory allocation failed

F725

63269

License file error

F726

63270

API not licensed

F727

F728

F729

F72A

F72B

F72C

63271

63272

63273

63274

63275

63276

User not initialised

Access denied

Registry error

Active directory not present

Active directory error

Active directory missing value

Workstation error codes

F800

Cannot delete file

F801

Cannot write to or create

F802

Cannot create file

F803

Cannot rename file

F804

Cannot r/w file

F805

Cannot access file details

F806

File does not exist

F807

Control file syntax error

F808

Problem with global memory

F809

Cannot read file

F80A

Problem writing file

F80B

Bad DDE command or parameters

F80C

Failure using %%[ ] command

F80D

Library request failed

F80E

Problem with mail

F80F

INI file syntax error

F810

.LST file has invalid .INI file format

F811

Problem with ODBC DLL

F812

Problem with control file checksum

F813

Accusoft Error

Last updated 19 May 2010 (NT/MW)

Last reviewed 25 October 2005 (MS)

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