Equisys Technical Notes

Technical guidance, explanations and fixes for our products

FIX: Zetafax strips non-standard characters from the dial string when sending using SR140



ID: ZTN2065

This Zetafax technical note applies to:

  • Zetafax 2014


Outbound faxes fail to send to specific numbers when using SR140 and a long distance suffix. An error occurs during the call initialization as the number called may differ from the original one.

For example, when attempting to send to this number “123456789&123”, Zetafax Server strips out the “& ” and the call fails.


A fault was identified in the software which caused wrong creation of the dial string using SR140 when sending faxes with a long distance suffix. This means that the dial string would be composed only of digits and standard characters, removing all other characters, and as a result it may fail to send.


This fault was corrected in a hotfix, which is available by contacting Equisys Technical Support and quoting the technote number ZTN2065.


Please contact your reseller or Equisys technical support to obtain the hotfix.

Last updated: 28th August 2014 (JV/NT) 

Keywords: Zetafax strips Ampersand(& ) character


Recent news

This article describes the new features and other improvements in the August 2019 release of the Zetadocs Expenses service. Zetadocs Expenses ...

This article describes the new features and other improvements in the latest release of Zetafax. This improves support for using Fax over IP (FoIP) with SIP trunks and public SIP fax services, ...