Equisys Technical Notes

Technical guidance, explanations and fixes for our products

FIX: Zetafax Online ignores any Zetafax or service provider settings for number of retries.



ID: ZTN2085

This Zetafax technical note applies to:

o    Zetafax Server version 2014 with Zetafax Online*

*Only available for selected markets


Zetafax Online currently ignores the number of attempts setting, both in Zetafax queuing and retry parameters and in the service provider settings. Only two attempts are made.

This symptom occurs on systems trying to send faxes using the Zetafax Online service.


The initialization of the external fax services was hardcoded with a fixed value of 1 attempt.


This fault was corrected in a hotfix, which is available by contacting Equisys Technical Support and quoting the technote number ZTN2085. This Hotfix fixes the issue by using the queuing and retry parameters setting in the Zetafax Configuration options.


This behaviour was corrected in the ZTN2085 detailed above.

Last updated: 15th June 2015 (JC) 



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