Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Zetafax Client showing incorrect preview images when sending via ZSUBMIT

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ZTN2118

ID: ZTN2118

This Zetafax technical note applies to:

  • Zetafax Version 17

Symptom

Some faxes may appear in Zetafax Client with the wrong preview images.

Cause

This issue occurs when Zetafax attempts to delete preview image files during the Auto Tidy or delete fax process, but is unable to due to those files being locked. When Zetafax creates a new fax, there may already be a preview image file in place. This pre-existing file does not get overwritten and is then used by Zetafax Client when displaying previews, even though the actual fax sent is correct.

Resolution

This fault was corrected in a hotfix, which is available by contacting Equisys Technical Support and quoting the technote number ZTN2118.

This hotfix patches Zetafax Server so that before it creates any new fax files, it cleans up any existing files that might become associated with the new file by accident. If for any reason these files cannot be cleaned up, a new file name will be chosen which does not have any associations. 

Status

This behaviour was corrected in the update detailed above.

Last updated: 20th December 2016 (JL/NT)

Keywords: Zetafax Server, Zetafax Client, Preview Image, McKesson

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