Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Unable to specify coversheet on the address or subject line in a fax message using eCopy ShareScan OP Client and Exchange 2007

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ZTN1738

ID: ZTN1738

This Zetafax technical note applies to:

  • Zetafax 2009 (with eCopy ShareScan OP Client)

Symptom

When using the eCopy ShareScan OP Client together with the Zetafax Server and Exchange 2007, you are unable to specify a coversheet for a fax message.  The “Attach Coversheet” option in the eCopy ShareScan OP Client has no effect on the fax message being sent.

Cause

The eCopy ShareScan OP Client uses the “/COVER=” switch to specify the coversheet on the fax addressing line.  This works on other mail systems (SMTP, Exchange 2003) but was not implemented for Exchange 2007.

Resolution

There is a hotfix available for this issue. Please contact Technical Support for further information.

Status

This behaviour was corrected as a hotfix for Zetafax 2009.

Last updated: 05/06/2009 (PF/MW)

Keywords: ecopy exchange coversheet address

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