Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: TAPI dialling rules ignored by Zetafax

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ZTN1595

ID: ZTN1595

This Zetafax technical note applies to:

  • Zetafax Server Version 9 or later installed on Windows Server 2003 or Windows XP

Symptom

When using Windows TAPI for the Zetafax Dialling Rules, some rules are ignored by Zetafax when dialling out.

Cause

There are some additional dialling rules that are new for Windows server 2003 / XP (as documented in the following Microsoft Knowledge Base article link) which needed to be accounted for in the program code.

http://support.microsoft.com/kb/820937

Resolution

There is a patch available to download which resolves this issue.

Download this patch and follow the instructions in the Readme.txt file:

ZTN1595_TAPI_Fix.zip

Status

This behaviour was corrected in the above mentioned patch.

Last updated: 09 May 2007 (AC/PJ)

Keywords: TAPI

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