Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Sending a fax message may also send a recently deleted message

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ZTN1610

ID: ZTN1610

This Zetafax technical note applies to:

  • Zetafax version 2007 and later

Symptom

On rare occasions after a fax message is deleted in the Zetafax Client and then a new fax is sent, both the deleted fax and the intended fax are sent to the recipient.

Cause

The problem was caused by a build up of files in the user’s ‘temp’ folder.

Resolution

To resolve this problem, please do the following:

  • Shutdown the Zetafax Server.
  • Download the patch from the following location (ftp://ftp.equisys.com/pub/Zetafax2007SP2/Patches/ZTN1610_and_ZTN1673-11.2.658.zip).
  • Extract the contents of the files into a temporary folder.
  • Copy the contents of the temporary folder into your < program files> \Zetafax Server\System\ folder
  • Restart the Zetafax Server.
  • From each Zetafax Client machine, select ‘Check for Updates...’ from the Help menu.
  •   You will be informed that a new version of the Zetafax Client Applications software is available. 
  • Choose ‘Yes’ to install the updated software.

Status

This behaviour was corrected in a critical patch.

Last updated: 13 March 2008 (GR)

Keywords: < incorrect fax> < deleted fax>

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