Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Original file is deleted when New Fax wizard is cancelled

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ZTN1832

ID: ZTN1832

This Zetafax technical note applies to:

  • Zetafax 2010

Symptom

From the Zetafax client, if you cancel the Fax Wizard when sending a new fax or forwarding a fax, any files attached to the fax will be deleted from the hard disk.

To attach files to a fax, select "New fax" or "Forward to fax number" in the Zetafax client, address the fax and then on the "Fax Wizard - Options" dialog select Attach. From the Attachment dialog, press the "Other file ." button and browse to attach a file. Pressing the cancel button on the wizard will delete the selected attachments from the hard disk and they will not be present in the Recycle bin.

Cause

This was due to an issue with the Zetafax Client program that caused the list of attachments to be erased incorrectly from the fax message object on hitting the cancel button.


Resolution

An update is available from Equisys Technical Support.

Status

This issue was corrected in Zetafax 2011.

Last updated: 19 May 2011 (SD/MW)

Keywords: File delete attachment cancel

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