Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Documents can be automatically deleted without being sent

Print

ZTN4287

ID: ZTN4287

This Zetadocs technical note applies to:

  • Version 5.5 of Zetadocs for NAV
  • Version 9.0 of Zetadocs PDF

Symptom

Documents printed to the Zetadocs Client with no addressing details are archived and then deleted without ever having been sent.

This issue will only occur when sending a single document with the "View emails before sending" option turned off or when sending a batch containing more than item.

If the "View emails before sending" option is turned on and Outlook integration is being used, an Outlook new message window will be displayed prompting for an email address to be entered.

Cause

This issue is due to an error in the logic allowing retries after archive failures.

Resolution

Please contact Equisys Technical Support to request a hotfix for this issue.

Status

An update is available which resolves this issue.

Last updated: 17th September 2013 (JW/MW)

EquisysLogo
 

Recent news

Today’s introduction of a new reduced VAT rate for the UK hospitality sector is no doubt welcome news to many. However, managing temporary and multiple rates of VAT in relation to employee ...

This week we are acknowledging World Wellbeing Week 2020 - which runs from Monday 22 to Friday 26 June 2020. Participants including wellbeing practitioners, charities and social enterprises ...