Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Brooktrout SR140 using alternative routing (ROUTEON switch) is ignored

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ZTN1820

ID: ZTN1820

This Zetafax technical note applies to:

  • Zetafax 2010

Symptom

The ROUTEON command, specified in the Setup.ini file, to determine how faxes should be routed to recipients is ignored. This prevents any alternative numbers such as the redirect, called party, calling party numbers that can be output by a PBX to be unavailable for routing using the Brooktrout SR140 device controller.

Cause

This problem was caused by in issue in the Brooktrout device controller.

Resolution

A patch is available at the following location: ZTN1820.zip

NOTE - This update is available to customers with a current Software Assurance contract, and requires a current username and password to be entered before download. Software Assurance customers without these details should contact their local distributor or Equisys at support@equisys.com with their entitlement details to obtain their password.

This issue can also be resolved by upgrading to a more recent version.

Status

This issue was corrected in Zetafax 2011.

Last updated: 19 May 2011 (LD/NT/MW)

Keywords: Brooktrout, SR140, routeon, alternative routing, PBX, ignored

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