Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Embedded commands are not recognised when printing from non office applications

Print

ZTN3560

ID: ZTN3560

This Zetadocs technical note applies to:

  • Zetadocs v3 and above

Symptom

When printing a document from a non office application (such as Great Plains) embedded commands are not populating the addressing information in the Zetadocs client.

Cause

Some applications require the Zetadocs Printer to process the document differently to recognise the embedded commands.

Resolution

  • Go to Start --> printers --> Zetadocs printer
  • Right click and select Printing preferences
  • Select the File formats tab
  • Ensure Write to text file is checked:

You will also need to ensure settings are applied in the application too.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 21 November 08 (TA/MW)

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