Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: 'Name not found in address book' error in Zetalink activity log

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ZTN2014

ID: ZTN2014

This Zetalink technical note applies to:

  • Zetalink version 1.0

Symptom

An error in the Zetalink activity log is reported from ExchangeExe (Zetalink Exchange components) with a description "Name not found in address book: < NAME> ", where < NAME> is a recipient's name.

Cause

This message will appear in the log if a user attempts to send an e-mail via the Zetalink External Web Site to a recipient whose name cannot be resolved (i.e. the name cannot be found in the Zetalink user's contacts or the Exchange global address book).

Resolution

Ignore the error, as it does not affect the functionality of the system.

Status

The behaviour of the software versions given above is as designed.

Last updated: 15 November 2001 (AVS/DH)

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