Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Brooktrout devices receive no notification when receiving is interrupted

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ZTN1630

ID: ZTN1630

This Zetafax technical note applies to:

  • Zetafax version 2007 and later

Symptom

If a fax being received is interrupted during transmission, there is no trace of the fax ever being received to the recipient. An entry in the server log indicates a failure but there is no visibility of the failure on the client end.

Cause

Zetafax Server did not process partially received faxes, these were always discarded.

Resolution

Please install the Zetafax 2007 Service Pack 2 update: ‘ZTN1656-11.1.643.exe', or update your Zetafax installation using the Update Service.

To do this, select Help | Check for Updates… in the Zetafax Server Monitor.

Status

This behaviour was corrected in the above mentioned service pack.

Last updated: 22 November2007 (NT/GC)

Keywords: Brooktrout partial fax interrupted receiving

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