Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Mail Rendering Subsystem printer does not keep paper size settings after restart of the Zetafax server.

Print

ZTN1308

ZTN1308

  • Zetafax version 8

Symptom

Changes made to mail rendering sub-system are not kept once the Zetafax server is restarted.

Cause

The mail rendering sub-system (MRS) printer is reinstalled once the Zetafax server is restarted or when the machine is restarted. This ensures that the printer is running with the required settings when the Zetafax server starts.

There is a known issue with the MRS printer when submitting rich text (RTF) formatted emails. This is documented in the Equisys technical note ZTN1309 RTF formatted emails have margins added to sent fax when using the email gateway.

Status

This has been identified by Equisys as functioning as designed with the software versions given above.

Last updated: 7th August (IM/SV)

EquisysLogo
 

Recent news

Staying safe doesn’t mean working in silos. Communication tools are being used in new ways globally to keep us connected. Virtual business events are just one example of this, providing Equisys ...

According to the Office for National Statistics (ONS) the number and proportion of people who mainly work from home has generally been increasing over time – from 4.3% of the 32.6 million ...