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Changes to the support model for Zetadocs Express

Changes to the support model for Zetadocs Express

Paul Crawley

Since we made Zetadocs Express available at no additional cost back in 2011, its success has delighted us.

Over 5,000 customers use our solutions and come from all corners of the world. Our customers have made a commitment to use our software to help them streamline their business processes and empower end users using the powerful drag and drop capabilities to build a searchable and secure document archive. The majority of our customers have also taken these tools with them as they have migrated to newer versions of NAV, with some choosing to purchase an upgrade to the paid for editions to take advantage of the more powerful document management capabilities.

However, given the continuous level of R&D investment required to keep pace and provide a quality product for all customers, we are making some important changes to the way we support Zetadocs Express to bring them in line with how we support all Zetadocs for NAV customers. Zetadocs Express customers must now purchase software assurance to access Equisys technical support and Zetadocs software version upgrades, like all Zetadocs for NAV customers.

To see an example of this continuous investment, this blog post contains information on how Zetadocs for NAV version 10 offers simpler Office 365 identity.

So, what does this change mean for you and your customers?

For new customers:

  • Zetadocs Express is available at no extra charge up to 4 users
  • Web-based support is available. This includes a range of technical notes, 'How to' guides, software updates and fixes for known issues can be found in the comprehensive and fully searchable Knowledgebase

All Zetadocs Express users require an upgrade if:

  • Additional features are required
  • 5 or more users are required
  • A version of NAV is being upgraded and it includes Zetadocs Express
  • Customers or partners need access to advice from Equisys Technical Support professionals

Promotional pricing for additional users of drag and drop

Since we introduced a 4 user maximum for Zetadocs Express, customers have asked for options to be able to add additional drag and drop users, and as a simultaneous change we are planning to introduce a promotional upgrade incentive to support this scenario.

Customers can purchase this upgrade in the same way they would for more than 4 users, however from the Zetadocs for NAV version 10 launch, they can do so by taking advantage of the Zetadocs Express Upgrade promotion.

Purchasing an upgrade ensures customers are brought onto a software assurance plan. The cost of this plan is an annual cost based on the total price of all Zetadocs modules purchased and is included as standard for subscription customers as part of the per user per month cost.

To purchase Software Assurance or an upgrade, customers should contact their Microsoft Dynamics NAV partner who will contact Equisys sales to purchase or discuss Software Assurance for Zetadocs. USA: (770) 772 7201 or sales@usa.equisys.com. EMEA: +44 (0)20 7203 4000 or sales@equisys.com.

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