PRB: Faxes received when using a MultiTech modem are black
This Zetafax technical note applies to:
o Zetafax 9 and later
After configuring a MultiTech modem with Zetafax, incoming faxes appear black in the Zetafax client.
Certain MultiTech modems receive the fax transmission as a black document; there are two parameters that can be used to resolve the issue.
- Locate the zfax\system\z-db\SETUP.INI (where zfax is the name of the Zetafax server share).
- Scroll down the file until you find the FCLASS paragraph for your modem, e.g. [FCLASS-1].
- On a new line type:
Type: Other EIA Class 1 or 2 fax modem
If the above does not work please try reversing the setting:
You will need to restart the Zetafax server once you have made the change.
This has been identified by Equisys as a problem in the software versions given above.
Keywords: Black faxes
Last reviewed: 21 October 2005 (GC/EB)
Date Published: 3 November 2005 (IM/SV)