Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Zetadocs Document Converter fails to convert when Abbyy is enabled

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ZTN4427

ID: ZTN4427

This Zetadocs technical note applies to:

  • Systems that have Intel Xeon CPUs or similar
  • Zetadocs Server version 2.2.107 and earlier.

Symptom

The Zetadocs Server service is able to start, but no documents are converted. This only applies when the Abbyy OCR functionality is enabled. The logs do not show any errors.

Cause

This was caused due to Xeon CPUs not being supported in the version of the Abbyy engine shipped with Zetadocs Server.

Resolution

This fault was corrected in a hotfix, which is available by contacting Equisys Technical Support and quoting the technote number ZTN4427.

Status

This behaviour was corrected in the hotfix detailed above.

Last updated: 13th August 2015 (JC/JV) 

Keywords: multicore CPUs

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