Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Zetadocs Document Viewer will not display on top of NAV

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ZTN4036

ID: ZTN4036

This Zetadocs technical note applies to:

  • Zetadocs for NAV 2.1 when used with NAV version 4.0 SP2 and earlier.

Symptom

When launching the Zetadocs Document Viewer from the document queue the Document Viewer will not retain focus and will not display on top of NAV.

Cause

This is due to an issue with the way the NAV 4.0 client handles multiple windows.

Resolution

This issue is resolved in NAV 4.0 SP3, so upgrading to this version of the NAV client or above will correct the problem.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 03/04/2009 (JW/MW)

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