Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Windows Installer message shown when installing the Zetafax client

Print

ZTN1642

ID: ZTN1642

This Zetafax technical note applies to:

  • Zetafax Client installation

Symptom

When installing the Zetafax client, the installer stalls with no error, but a Windows Installer information message:


Cause

The Installer is attempting to write temporary files to a path with long file names based on the %TEMP% environment variable. If the machine has a policy to disable long file names, the Installer will fail.

Resolution

If you do wish to disable long file names, a workaround is to change the user's TEMP environment variable to a short path (C:\Temp) the installation process will complete correctly.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 15/10/2007 (AC/GC/TA)

Keywords:  < Zetafax client Install> < Windows Installer>

Equisys Logo, Document Management and Expense Management for Business Central
 

Replaced by script
Recent news

Understanding the profitability of projects is often a difficult and cumbersome process, especially if there is a lack of visibility around all the project costs. Getting that visibility of all ...

This article describes the new features and other improvements in the September 2021 update of the Zetadocs Expenses service. Zetadocs Expenses Release ...

North America
 
Equisys Inc
30000 Mill Creek Avenue
Suite 335
Alpharetta, GA 30022
USA
(770) 772 7201
Europe
 
Equisys Ltd
91 Southwark Bridge Road
London
SE1 0AX
United Kingdom
+44 (0)20 7203 4000
 

© Equisys Ltd
All rights reserved

© Equisys Ltd    All rights reserved    Contact    Privacy policy    Cookies