Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Unable to Copy and Paste non English characters from Zetadocs Document Viewer for OCR documents

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ZTN4041

ID: ZTN4041

This Zetadocs for NAV technical note applies to:

  • Zetadocs for NAV 2.1

Symptom

Fax and image documents which have been OCR processed by the Zetadocs Server – Document Conversion service do not contain correct character set information. This is evident when attempting to copy and paste text which includes non English characters. Upon pasting the code the text only contains standard English characters. This issue applies to all non English languages that use characters beyond that of the standard English character set.

Cause

This problem is caused by OCR engine not being configured to detect the non English characters.

Status

This issue will be resolved in a future version of the product.

Last updated: 06 / 04 / 2009 (BM/MW)

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