Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Selecting 'Go Active' on backup failover server causes both servers to shut down

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ZTN1942

ID: ZTN1942

This Zetafax technical note applies to:

  • Zetafax 2012 Platform Feature Pack and below

Symptom

When the backup Zetafax Server is manually activated by selecting ‘Go Active’ in the menu, both the backup and live servers shut down when only the primary server should shut down.

Cause

The Zetafax Server locks several files while it is running. If the backup server starts without the primary server releasing these files by shutting down an error might occur while the backup server is trying to lock these same files. This results in the backup server shutting down as well.

Resolution

A hotfix is available from Equisys Technical Support.

Status

This fault was corrected in the above mentioned hotfix.

Last updated: 13th May 2013 (AT/MW)

Keywords: backup server fails to start up

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