Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Primary failover system shuts down after backup server launch



ID: ZTN1795

This Zetafax technical note applies to:

  • Zetafax 2007 and later


On certain operating system platform configurations, the primary server in a failover setup will shut down after the backup has been launched (more than 5 minutes after backup has been started).


There is an issue with the way the backup server monitors the status of the primary server. Communication can be lost when running on certain operating system configurations, causing the backup server to become active and shutting down the primary server.


Please contact Equisys technical support.


This has been identified by Equisys as a problem with the software versions given above.

Last updated: 21st May 2010 (NT/MW)

Keywords: failover primary system shuts down

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