Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Not all mailboxes are displayed after a mailbox import.

Print

ZTN1230

ID: ZTN1230

This Zetalink technical note applies to:

  • Zetafax Email Gateway (all versions)
  • Microsoft Exchange 5.5, 2000 and 2003

Symptom

When importing the mailbox list from an exchange server in to Zetafax. Some mailboxes are not imported.

Cause

Zetafax will import the whole global address list and then strip out recipients based on the following rules so recipients are not exported under these conditions if the recipient/object;

Is a distribution list

Is a custom recipient

It does not have an associated NT account (Exchange 5.5)

Does not have an exchange (EX:.../cn=Alias) address type

It has a blank display name

Recipients are not in the GAL (Global Address List) for E2K

Zetafax will also not import recipients that have upper case EX address types. The recipient can some time have an upper case address type if the exchange server has been upgraded to Exchange 2000 from Exchange 5.5.

Resolution

Check the above conditions

If the mail server is exchange 5.5 then the most common cause is that the mail box does not have an associated domain account.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 15th September 2003 (SV/DH)

Equisys Logo, Document Management and Expense Management for Business Central
 

Replaced by script
Recent news

The sudden rush towards remote working practices in 2020 led many organizations to implement changes to upgrade their document capture processes on Microsoft Dynamics 365 Business Central or ...

Company credit cards are often seen as the most convenient way to incur travel & entertainment expenses, however it can be a very different story when it comes to the administration of these ...

North America
 
Equisys Inc
30000 Mill Creek Avenue
Suite 335
Alpharetta, GA 30022
USA
(770) 772 7201
Europe
 
Equisys Ltd
91 Southwark Bridge Road
London
SE1 0AX
United Kingdom
+44 (0)20 7203 4000
 

© Equisys Ltd
All rights reserved

© Equisys Ltd    All rights reserved    Contact    Privacy policy    Cookies