Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Fax Wizard does not appear after printing to the Zetafax printer on some systems

Print

ZTN1587

ID: ZTN1587

This Zetafax technical note applies to:

  • Zetafax 9 and later.
  • Terminal Service Environments (Windows and Citrix).

Symptom

When printing to the Zetafax printer in a "mixed mode" terminal services environment, the Fax Wizard does not appear and you are unable to address the fax.

Mixed mode in this instance is used to describe when the application e.g. Word, is running in the terminal session and Zetafax is running on the desktop.

Cause

There may be a number of reasons the above symptom may appear on a system. This article focuses on a known incompatibility in a "mixed mode" environment with the Zetafax printer, when Zetafax Enhanced security is applied.

In a "mixed mode" terminal services environment, the Zetafax printer output is redirected to their users' area on the Zetafax server (%USER%) as opposed to the users' default temp area on the terminal server (%TEMP%). Once Zetafax Enhanced security is applied, the user area on the Zetafax server is no longer accessible to the Zetafax printer and therefore the Fax Wizard is not presented to the user.

Resolution

Run the Zetafax client in the terminal session along with the published application.

Follow the instructions below if you have Windows 2000 or Windows 2003 Terminal server.

HOWTO: Enabling 'Print to Fax' with published applications in Windows 2000/2003 terminal services

                                                OR

Follow the instructions below if you have Citrix Terminal Server.

HOWTO: Install the Zetafax Client and Publish an Application for use with Zetafax on a Metaframe Presentation Server 4.0

Status

This has been identified by Equisys as a problem with the software versions given above.

References

HOWTO: Configure Zetafax 9.1 and later with Windows 2000/3 terminal services mixed mode

HOWTO: Enabling 'Print to Fax' with published applications in Windows 2000/2003 terminal services

HOWTO: Install the Zetafax Client and Publish an Application for use with Zetafax on a Metaframe Presentation Server 4.0

Last updated: 17th October 2006 (PJ/EB/GC)

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