Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Unable to view some archived documents from Zetadocs 32-bit Client-Side Addin

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ZTN4484

This Zetadocs technical note applies to:

  • Version 9.0 of Zetadocs NAV

Symptom

When archiving new documents, users are unable to see any documents listed in the Zetadocs client-side addin factbox.

This can occur when updating from the SharePoint 2007 version of the Zetadocs SharePoint Extensions.

Cause

This was caused by an issue with the way the client-side addin handled the searching of the Zetadocs Archive ID and the newer Zetadocs Record Links, which are different types of metadata used by Zetadocs to allow retrieval of related documents.

Resolution

This fault was corrected in a hotfix, which is available by contacting Equisys Technical Support and quoting the technote number ZTN4484. This allows full viewing of all archived and related documents on the factbox.

Status

This behaviour was corrected in the hotfix detailed above.

Last updated 1st March 2017 (NT/<reviewer>) 

Keywords: ZetadocsArchiveID, disappear

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