Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Unable to install Zetafax Web Client on Windows Server 2019

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ZTN2145

This Zetafax technical note applies to:

  • Zetafax Web Client
  • Windows Server 2019

Symptom

During installation of the Zetafax Web Client you get an error message saying "The Zetafax Web Client install did not complete successfully".

Cause

There were some incompatbilities found with Server 2019 requiring an update to the Web Client as well as some prerequisites that the Zetafax Web Client relies on which are not installed on Server 2019 by default.

Resolution

Download and run the ZetafaxWebClientInstallSet.exe from the Zetafax downloads page and follow the instructions in the readme file.

Status

This has been resolved in the latest version of the software.

Last updated: 29th June 2021 (MP/NT) 

Keywords: Server 2019, Zetafax Web Client

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