Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: SYSMAN upgrade patch for grouped device errors in a failover configuration

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ZTN1641

ID: ZTN1641

This Zetafax technical note applies to:

  • Zetafax Version 2007 SP1

Symptom

An error occurs on startup in a failover scenario when grouped devices are configured on one of the servers. This error only occurs on the server that hosts the grouped devices.

Cause

This was caused by an internal problem with the SYSMAN module.

Resolution

Please install the Zetafax 2007 Service Pack 2 update: ‘ZTN1656-11.1.643.exe’, or update your Zetafax installation using the Update Service.

To do this, select Help | Check for Updates… in the Zetafax Server Monitor.

Status

This behaviour was corrected in the above mentioned service pack

Last updated: 22 November 2007 (NT/DH)

Keywords: SYSMAN failover grouped devices

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