Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Microsoft Dynamics NAV crashes when starting a scan using Zetadocs Factbox scan feature

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ZTN4428

ID: ZTN4428

This Zetadocs technical note applies to:

  • Zetadocs for NAV v 7.0.*

Symptom

Microsoft Dynamics NAV would crash when starting a scan using the scan feature present in the Zetadocs Factbox. This would occur in systems using TWAIN scanners.

This crash would throw an error and would close the Microsoft Dynamics NAV.

Cause

This issue was caused by an incompatibility between the existing code used and the TWAIN library while initializing the scanner.

Resolution

This fault was corrected in a hotfix, which is available by contacting Equisys Technical Support and quoting the technote number ZTN4428. This hotfix changes the way that a TWAIN scanner is initialized.

Status

This behaviour was corrected in the hotfix detailed above.

Last updated: 4th September 2015 (JC) 

Keywords: NAV crash, TWAIN drivers, Visual Styles, Capture Add-in

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