Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: MailSendFormat always sends attachment as a TIFF



ID: ZTN1586

This Zetafax technical note applies to:

  • Zetafax 2007


When using the email gateway, faxed documents arrive in TIFF format as attachments to email messages, instead of another format (like PDF) that was specified in the MailSendFormat setting found in Program Files\Zetafax Server\System\Z-DB\SETUP.ini


When sending faxes through the email gateway, the "MailSendFormat" setting is used to convert a fax document (email attachment) into another format besides TIFF (for example, faxed documents could arrive as PDF attachments to an email message).  The symptom is that regardless of the MailSendFormat setting, the faxed document does not get converted and always arrives in TIFF format.


Please install the patch, or update your Zetafax installation using the Update Service.

To do this, select Help and Check for Updates. in the Zetafax Server Monitor.


This behaviour was corrected in Zetafax 2007

Last updated: 19/04/2007 (PF/GR/PJ)

Keywords: email gateway mailsendformat tiff

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