Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Licensing error occurs for a valid FOIP license when using a combination of Brooktrout and FOIP devices

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ZTN1861

 

ID: ZTN1861

This Zetafax technical note applies to:

  • Zetafax 2011

Symptom

Upon starting the Zetafax Server, during the licensing check, an error message is shown saying that the total number of licenced devices has been exceeded and the server shuts down.

Cause

The Brooktrout devices were being counted into the FOIP licence check. This error occurred if the total number of devices exceeded the number available on the FOIP licence.

Resolution

This problem can be resolved by installing a patch which is available here.

This patch is available using the password provided in your Software Assurance newsletter. For more details on gaining access to this password email: support@equisys.com

Status

This behaviour was corrected in a patch available for Zetafax.

Last updated: 21 September 2011 (LD/MW)

Keywords: FOIP Zetafax Brooktrout License Licence Error

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