Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: HPSCAN does not process scanned documents

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ZTN2069

ID: ZTN2069

This Zetafax technical note applies to:

  • Zetafax 2014

Symptom

Zetafax Server does not process all scans that are sent to Zetafax by a compatible HP Scanner. HPF extension files, with filenames longer than 8 characters, are stuck in the HPSCAN directory along with their corresponding scanned images.

Cause

The HP Digital Sender application was updated to support long filenames. The HPSCAN component of Zetafax Server only coped with the old format filenames that had a limit of 8 characters, with a 3 character extension.

Resolution

This fault was corrected in a hotfix, which is available by contacting Equisys Technical Support and quoting the technote number ZTN2069. The fix enables long filename support for the HPSCAN component of Zetafax Server.

Status

This behaviour was corrected in the hotfix detailed above.

Last updated: 18th September 2014 (NT/JV) 

Keywords: HPSCAN long filename

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