Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: East Asian characters in a PDF file are not rendered correctly

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ZTN1817

ID: ZTN1817

This Zetafax technical note applies to:

  • Zetafax 2010 and below

Symptom

When using the native PDF rendering option to render PDF attachments on the Zetafax Server, any East Asian characters are not rendered correctly or are formatted badly.

Cause

On English systems without the appropriate language settings, East Asian languages require an additional set of interpreter files which were not included in the Zetafax Server releases.

Resolution

An update is available from Equisys Technical Support that includes the files required for rendering.

Status

This issue was corrected in Zetafax 2011.

Last updated: 19 May 2011 (NT/MW)

Keywords: EPSTIFF Native PDF Rendering East Asian characters

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