Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Dialogic Trufax full length boards do not work with Windows Server 2012 and later

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ZTN2068

ID: ZTN2068

This Zetafax technical note applies to:

  • Zetafax 2014

Symptom

Dialogic Trufax full length boards do not start up correctly when Zetafax Server is run, the boards fail to initialise.

Cause

The Trufax full length boards are added as devices using an older version of the Brooktrout SDK. This is not compatible with later versions of Windows Server.

Resolution

In Zetafax Configuration Program, remove the Trufax full length device if it has been added, then re-add the board as a Trufax half length device.

Note that for Windows Server 2012 R2 with Zetafax 2014, the Brooktrout driver version 6.7.0 update must be installed beforehand.

References

ZTN2062 – INFO Changes in Brooktrout driver version 6.7.0 update

Last updated: 15th September 2014 (NT/JV)

Keywords: Trufax full length initialisation failure

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