Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Delay when using Zetadocs with SharePoint 2013 on premise

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ZTN4343

ID: ZTN4343

This Zetadocs technical note applies to:

  • Zetadocs for NAV v6.0 and v6.1
  • Zetadocs Express v6.0 and v6.1
  • SharePoint 2013 on premise

Symptom

When using SharePoint 2013 on premise to archive with Zetadocs, there is a delay when searching or archiving with the Drag & Drop addin.

This behaviour is not always reproducible and it manifests more frequently when SharePoint is configured in a port different than 80.

Cause

This is caused by a problem when verifying connectivity with the archiving service where Zetadocs keeps a connection to SharePoint 2013 alive for longer than it should.

Resolution

This fault was corrected in a hotfix, which is available by contacting Equisys Technical Support and quoting the technote number ZTN4343.

Status

This behaviour was corrected in the hotfix detailed above.

Last updated: 23th June 2014 (WK/BM) 

Keywords: Delay SharePoint 2013 On Premise Search Archive

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