Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Can't open files using the Zetadocs fact box which contain an apostrophe in the name



This Zetadocs technical note applies to:

  • Zetadocs for NAV 11.1.2516


When trying to open a file from the Zetadocs Document FactBox which contains an apostrophe, the file doesn’t open. There is no response when clicking to open the file.


This was identified as an issue with the parsing of the filename internally within the Zetadocs Document Factbox on the version of the software mentioned above.


A workaround is to copy the link for the file from the Zetadocs Document Factbox and paste this link into a web browser. Another option is to rename the affected file to not include an apostrophe.

You can also apply a hotfix which by contacting support@equisys.com, please mention this technote number in your support request: ZTN4593


This behaviour was corrected in the hotfix detailed above and will be included in versions of Zetadocs for NAV later than 11.1.2517

Last updated: 27th March 2023 (MB/NT) 

Keywords: Zetadocs Capture, Unable to Open File

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