Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Backup server fails to start if run as a service

Print

ZTN1705

ID: ZTN1705

This Zetafax technical note applies to:

  • Zetafax 2007 and all service pack versions.

Symptom

If the Failover Zetafax Backup server is run as a service it fails to initialise when started. The following error appears on the Zetafax Server Monitor:

08-06-18 11:07:31 SYSMAN - (S) - Initialisation taken too long - aborting

Cause

The reason for this problem is that the Zetafax Server when running as a service is not aware of the Failover configuration.

Resolution

This behaviour is corrected with a hotfix. Please contact Equisys support for download instructions.

To resolve this problem, please perform the following steps on the Failover Backup Zetafax Server. Once complete, the Failover Zetafax Backup Server will start successfully when run as a service, and the failover configuration will work as expected.

  1. Extract the file provided (Sysman.exe) to a temporary location, e.g. c:\temp
  2. Stop the Failover Backup Zetafax Server, if running.
  3. Browse to < program files> \Zetafax Server\Server.
  4. Rename Sysman.exe to Sysman.exe.old.
  5. Copy the new files provided (Sysman.exe) into your < program files> \Zetafax Server\SERVER\ folder.  Ensure that the file version is 11.2.675.
  6. Launch the Services Management Console (Services.msc) from the Run option on the Start Menu.
  7. Start the “Zetafax Server” service.
  8. The service should start successfully.

Status

This behaviour was corrected as a hotfix.

Last updated: 15 August 2008 (HP/GR/GC/MW)

Keywords: Zetafax Server failover

Equisys Logo, Document Management and Expense Management for Business Central
 

Replaced by script
Recent news

The sudden rush towards remote working practices in 2020 led many organizations to implement changes to upgrade their document capture processes on Microsoft Dynamics 365 Business Central or ...

Company credit cards are often seen as the most convenient way to incur travel & entertainment expenses, however it can be a very different story when it comes to the administration of these ...

North America
 
Equisys Inc
30000 Mill Creek Avenue
Suite 335
Alpharetta, GA 30022
USA
(770) 772 7201
Europe
 
Equisys Ltd
91 Southwark Bridge Road
London
SE1 0AX
United Kingdom
+44 (0)20 7203 4000
 

© Equisys Ltd
All rights reserved

© Equisys Ltd    All rights reserved    Contact    Privacy policy    Cookies