Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Zetadocs for NAV occasionally fails to install after successful installation of the Zetadocs Client

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ZTN4038

ID: ZTN4038

This Zetadocs technical note applies to:

  • Zetadocs for NAV 2.1

Symptom

When running the Zetadocs for NAV installer for the first time it will ask you to install several prerequisites before continuing with the install.  One of these prerequisite installs is the Zetadocs Client installer.

Occasionally after running the Zetadocs Client installer the Zetadocs for NAV installer will just stop running and the install will not continue.

Resolution

To get around this problem run the installer again.  It will continue the install from where it left off.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 03/04/2009 (JW/MW)

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