Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Unable to view printer preferences for Zetadocs PDF printer

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ZTN3608

ID: ZTN3608

This Zetadocs technical note applies to:

  • Zetadocs PDF versions 8 and 9

Symptom

When navigating to the printer preferences screen for the Zetadocs PDF printer, the screen does not appear. Instead, a standard Windows application crash dialog appears. This issue occurs on some Terminal Services systems.

Status

This issue has been reported to the printer driver manufacturer. This technical note will be updated when a solution has been found.

Last updated: 5th August 2014 (NT/WK) 

Keywords: PDF printer crash

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