Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Known issues with document conversion add-on quality

Print

ZTN1281

ID: ZTN1281

This Zetafax technical note applies to:

  • Zetafax Server Version 8.0.1 and later
  • Rendering add-on

Symptom

Acrobat font appears as garbled characters.

Cause

In rare cases an Acrobat font is composed of glyphs, which the document conversion add-on is unable to read.

Resolution

If sending from the client, print to the Zetafax printer. If sending from Outlook or the web client, configure an Acrobat rendering application in the mail gateway to render PDF documents.

Status

This has been identified by Equisys as a problem with the software versions given above.

References

ZTN1301-HOWTO Troubleshooting rendering problems

ZTN1352-FIX Rendering (DOCTIFF.exe) add-on uses incorrect fonts

ZTN1415-INFO Rendering methods in Zetafax

ZTN1261-INFO File types supported by document conversion add on DOCTIFF.EXE

ZTN1419-HOWTO Optimise Rendering add-on settings for file conversion

Last modified 31 October 2005 (LD/EB)
Last updated 6 June 2003 (SD/DH)

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