Equisys Technical Notes

Technical guidance, explanations and fixes for our products

PRB: Inbound faxes that fail during transmission do not have a failure status

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ZTN1920

ID: ZTN1920

This Zetafax technical note applies to:

  • Zetafax 2012
  • Zetafax 2012 Platform Feature Pack

Symptom

When receiving a fax and the fax reception is interrupted (resulting in an error message being displayed in the Zetafax Server Monitor), the status of the partially received fax indicates that the fax was received without error.

Cause

This was due to a problem in the device controllers which fail to pass some error states through to the Zetafax Client.

Resolution

A hotfix is available from Equisys Technical Support.

Status

This fault was corrected in the above mentioned hotfix.

Last updated: 4th January  2012 (NT/MW)

Keywords: Partial received fax status incorrect red cross

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