Equisys Technical Notes

Technical guidance, explanations and fixes for our products

FIX: Some RTF attachments render incorrectly

Print

ZTN1735

ID: ZTN1735

This Zetafax technical note applies to:

  • Zetafax Server v2009 and earlier.

Symptom

Attaching an RTF file to a new fax message in the Zetafax API (COM API, C API and Z-SUBMIT) results in the RTF file being rendered as control codes, rather than as readable text.

Cause

The problem is caused by a null character that can appear in some RTF documents – particularly those created using WordPad.

Resolution

A hotfix is available for this issue. Please contact Technical Support for further information.

Last updated: 6th May 2009 (GR/MW)

Keywords: Zetafax API, rendering, rtf

EquisysLogo

Recent news

As part of our drive towards making the software simpler to use, Zetadocs Expenses now supports single sign-on using Microsoft work or school accounts. This makes it easier for Office 365 ...

This article describes the new features and other improvements in the August 2019 release of the Zetadocs Expenses service. Zetadocs Expenses ...