Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: EDK GWPERF error with the Zetafax Connector

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ZTN1012

ID: ZTN1012

This Zetafax technical note applies to:

  • Zetafax version 5.5

Symptom

After installing the Zetafax Connector, you periodically get the following entry in the Event Log:

Source:

EDK GWPerf Event: 1034

Message:

Gateway Instance Zetafax Connector will not be visible in Performance Monitor until it has been run once

Cause

The Zetafax Connector installation program creates a registry key for Performance Monitor in error.

Resolution

The problem can be resolved simply by removing the registry key.

WARNING: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to reinstall Windows to correct them, so please exercise caution when doing so.

Using the Registry Editor program (REGEDT32) locate the following key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Zetafax Connector GUID\Performance

Delete the " Performance" key using Delete (Edit menu).

Status

Zetafax version 5.5 is no longer supported by Equisys. This issue is resolved with the latest version of Zetafax. If you wish to upgrade to the latest version of Zetafax please contact the Zetafax distributor for your country for more information or:

EQUISYS plc - United Kingdom

Phone: 020 7203 4000 (Intl +44 20 7203 4000)

Fax: 020 7203 4005 (Intl +44 20 7203 4005)

Email: http://www.equisys.com/technotes/sales@equisys.com

http://www.equisys.com%20/

EQUISYS Inc - USA and Canada

Phone: (770) 772 7201

Fax: (770) 442 5789

Email: http://www.equisys.com/technotes/sales@zetafax.com

http://www.equisys.com%20%20/ 

Last updated: 27 February 2003 (GC/GW)

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